Business English Site header

Business English Exercise | Topic: Customer Relationship Management (CRM) Software 1

Designed to help you practice vocabulary relating to all aspects of using/talking about software that manages your customer base. Although this quiz is meant for ESL students, it'll be useful to anyone who wants to practice this specialized vocabulary.

(Choose the best response for each one)

1. This new CRM system will hopefully increase our __________________________ ( = help us to become more productive).

2. This new software will provide us with the __________________________ we need to help customers quickly.

3. By __________________________ certain processes ( = not doing them manually), we save a lot of time.

4. The new CRM software will allow us to create trouble tickets for each __________________________ ( = problem) that comes up.

5. When you __________________________ an open ticket, you're following the progress of the open ticket.

6. P1: Are the open tickets __________________________ by case number? P2: No, they're __________________________ by date.

7. To find out more about the team's performance = To gain __________________________ into the team's performance
  visibility or insight
  vis-a-vis or inform
  virulence or inspect

8. To __________________________ a case means to send the case to someone (like a manager, boss, etc.) for review. After you __________________________ the case to the appropriate person, you should send an email to that person notifying him/her of this.

9. After you __________________________ an issue ( = solve a problem), make sure you close the ticket.

10. P1: I need to access the CRM system from home. P2: No problem, you can access the system __________________________.

Check answers


(c) 2007-2016 (a division of unless otherwise stated. REPOSTING ANY OF OUR CONTENT ONLINE IS NOT ALLOWED. Please see our content policy before sharing our content.