ESL FOR TECH SUPPORT STAFF | Topic: Tech support/Troubleshooting 1

An exercise to help you learn & practice the most up-to-date IT (information technology)-related words and expressions. This exercise is on the terminology relating to I.T. tech support and troubleshooting.

(Remember: Although several of the responses may be acceptable, you should choose the best one)

1. I have to install a new _____________________ of the anti-virus software.
  release
  version
  layout

2. One of your cables was _____________________ . ( = not connected)
  clean
  disengaged
  unplugged

3. Your computer is _____________________ with a virus.
  sick
  infected
  infiltrated

4. _____________________ can gather data from a user's system without the user knowing it.
  Spyware
  Software
  Shareware

5. It is _____________________ to download these programs. ( = You are not allowed to download these programs.)
  illegal
  illogical
  legal

6. If you have any problems _____________________ ( = setting up, customizing) the operating system, please let me know.
  confiscating
  commending
  configuring

7. That program won't be able to open files with that _____________________.
  extension
  expansion
  extraction

8. Please _____________________ ( = restart) your computer.
  reboot
  re-initiate
  rework

9. I've _____________________ the problem. ( = I have found the source of the problem.)
  named
  identified
  inspected

10. It's not a major _____________________. = It's not a big problem.
  subject
  release
  issue


CHECK ANSWERS

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