Home/Vocabulary Exercises/Customer Relations Management 1
Customer Relationship Management (CRM) Software exerise 1
Build your content management vocabulary with this exercise. Understanding these terms will help you work with content teams, manage digital platforms, and follow discussions about web content strategy.
📚 Key vocabulary
editorial calendar — a planning tool used to schedule and organize content creation and publication over time
taxonomy — a classification system for organizing content into categories and subcategories on a platform
workflow — a defined sequence of steps for creating, reviewing, approving, and publishing content
content audit — a systematic review of all existing content to assess its quality, accuracy, and performance
version control — a system for tracking changes to content files and reverting to previous versions if needed
metadata tagging — the practice of adding descriptive labels to content to improve searchability and organization
CMS administrator — the person responsible for managing user access, configuration, and maintenance of a content management system
publishing workflow — the series of steps content goes through from creation to public release
content lifecycle — the stages a piece of content passes through, from planning and creation to archiving or deletion
digital asset management — the storage, organization, and retrieval of digital files such as images, videos, and documents
READY TO PRACTICE? LET’S GO!
Choose the correct response to complete each sentence.